Frequently Asked Questions (FAQs)
What is Sketchcase?
Sketchcase turns your laptop lid into a chemical and scratch-resistant surface that prevents ghosting and staining from the ink. This allows for easy removal of dry erase, wet erase and even permanent markers. We use a premium vinyl wrap as our base layer for easy installation and clean removability.
Can I use it on top of my laptop case?
For sure! Another benefit having using a case is that you have the option of taking it on and off (takes 2 seconds). This is especially useful for those of you who are not quite ready to give up their stickers.
Wouldn't the ink smudge if I put it in my bag?
Dry erase markers are meant for quick writing or drawing sessions. If you made something you would like to keep, simply take a picture. You can also use wet erase markers, which are markers that are made to be erased with water so that it's more long-lasting than dry erase markers. You also have the option of using permanent markers. We've tested erasing permanent markers with rubbing alcohol after 48 hours and it came off completely without leaving a trace.
When will my order be shipped?
Currently, we're working hard to fulfill the Kickstarter orders! We're about 70% complete, and your order will be shipped out on the first-come-first-serve basis. A shipping confirmation email will be sent right after we ship the package.
When can I expect to receive the package?
After you receive the shipping confirmation email, you can expect to receive the package in
- 2-4 business days for US and Canada
- 6-12 business days for international
But of course, actual delivery times depend on origin, destination, weather conditions and other factors. We had one international customer who received their package after 40 days (25 business days). It's rare but it does happen.
Can I get a tracking number for the package?
Only the US customers will have tracking numbers. This is because international shipping with tracking costs $40 ~ $70.
What do I do if the package is late?
If it's been past 14 business days, please contact your local post office and customs agency to see if your package has arrived and you haven't been notified. Often, your post office has the package and wants you to pay the import tariffs before handing over the package. For the rare case of a package being lost, we can file a claim after 40 days.